Family behind Mas Laus
From humble beginnings in 1996, as the second generation of Mas Laus, we have the drive and the vision to leave a most positive mark in your personal journey, hoping that you will truly enjoy walking with us.
Benas and Gintarė
Delivery and returns
- Free delivery with DHL worldwide
- We are a zero waste company. Every item is handcrafted after order.
- It takes 5 to 20 business days to handcraft and deliver each item.
We’re happy to accept returns or exchanges within 30 days of the date you receive your order. To start the process, please contact us at info@maslaus.com.
For customers in Lithuania returns are free for of charge, you can create a free Omniva shipping label here :
https://grazinimai.omniva.lt/parduotuves/maslaus-com
If shipping is from a different country than Lithuania, expenses must be covered by the client.
Once 30 days have passed since delivery, we won’t be able to issue a refund or exchange.
To qualify for a refund, items must be in their original condition – unworn, unwashed, unaltered, with all labels and tags still attached. Products that are missing labels, have been worn, washed, altered, damaged, or soiled may be declined and returned to you at your expense. Please make sure to include your receipt or proof of purchase with the return.
Ship your returns to :
UAB BATŲ NAMAI LT
Didžioji g. 39, Kėdainiai, Lithuania, LT-57257
+370 652 90897
FAQs
We recommend choosing the size you normally wear. In 98% of cases, the shoes fit right away for customers who choose the size they usually wear!
Delivery takes from 5 to 20 business days. We are a proud member of slow fashion movement. Zero waste policy is very important to us, so every item is handcrafted after order.
Yes, returns are free and easy. You can return free of charge through DHL within 30 days of their delivery without any reason. In order to return the product, you should contact us at returns@maslaus.com
It is also possible to change the shoes to another size or model for free. In the event that you decide to exchange and we do not have the required shoes in stock, they are made on an urgent basis and delivered within a few days. Our team will tell you the exact deadline in each specific case.
Yes, you can change the colors and leather patterns of all our shoes. If you want to do this, send us a message at hello@maslaus.com and our team will help you create your own unique shoes!
Contact us at hello@maslaus.com and we will advise you and tell you how to measure your feet so that we can fit you shoes!
If the standard size does not fit you, all shoes we can customize according to individual measurements.
Yes, our shoes are made only from genuine leather. And in the production process, we use only the highest quality shoe components with certificates of sustainability and impact on nature.