Frequently asked questions
You will find a size chart next to the size options for each shoe model.
The size charts for all models are different, so pay attention to this when choosing more than one pair of shoes.
Each pair is handcrafted after order, the production time is currently 3 - 6 weeks.
If you need a pair of shoes for a specific date or more urgently - contact us by email hello@maslaus.com, or by phone +370 65290897 and we will clarify the possibility of urgent delivery.
- In Lithuania - you can return your items for free via OMNIVA within 30 days of delivery. To return an item, please follow this link:
https://grazinimai.omniva.lt/parduotuves/maslaus-com
- Other European Union countries - you will find a DPD/DHL return label in the shoe box. For any other questions regarding the returns, please contact us at hello@maslaus.com.
- Outside of European union - you can return the shoes with a selected courier service to our address in Lithuania - Didzioji g. 39, Kėdainiai, Lithuania, LT-52757, +370 652 90897
You can also exchange your shoes for a different size or model for free . In case you decide to exchange and we do not have the shoes you need in stock, they are made as a rush order and delivered within a few days. Our team will tell you the exact deadline in each specific case.
Yes, our shoes are made only from genuine leather.
Other components of the shoe are also only of the highest quality, with certificates for sustainability and environmental impact.
Yes, we deliver shoes worldwide.
Inside of European Union we deliver with DPD
To all other countries we deliver with DHL courier service.
Do you have any questions?
