Frequently Asked Questions

If you do not find an answer here, please contact us.

FAQs

We recommend choosing the size you normally wear. In 98% of cases, the shoes fit right away for customers who choose the size they usually wear!

Delivery takes from 5 to 20 business days. We are a proud member of slow fashion movement. Zero waste policy is very important to us, so every item is handcrafted after order.

Yes, returns are free and easy. You can return free of charge through DHL within 30 days of their delivery without any reason. In order to return the product, you should contact us at returns@maslaus.com 

It is also possible to change the shoes to another size or model for free. In the event that you decide to exchange and we do not have the required shoes in stock, they are made on an urgent basis and delivered within a few days. Our team will tell you the exact deadline in each specific case.

Yes, you can change the colors and leather patterns of all our shoes. If you want to do this, send us a message at hello@maslaus.com and our team will help you create your own unique shoes!

Contact us at hello@maslaus.com and we will advise you and tell you how to measure your feet so that we can fit you shoes!

If the standard size does not fit you, all shoes we can customize according to individual measurements.

Yes, our shoes are made only from genuine leather. And in the production process, we use only the highest quality shoe components with certificates of sustainability and impact on nature.