Shipping and returns
Every pair is handcrafted after order, it takes 3-6 weeks to handcraft each pair and 2-4 business days to deliver anywerhere in the world.
- In the European Union - free delivery to DPD parcel lockers or by courier to your home or office.
- Outside the European Union - free delivery with DHL.
- If you need the product urgently, please contact us at hello@maslaus.com or +370 65290897, we will check the possibility of express delivery.
- You can return or exchange unused shoes for shoes of a different size or model within 30 calendar days from the date of delivery;
- In Lithuania, returns are free of charge using Omniva parcel machines, to return/exchange, click HERE.
- When purchasing from foreign countries, you can return with DPD courier service, a return label will be provided in the shoe box upon the delivery.
Send to Kėdainiai, Didžioji g. 39, LT-57257, +370 615 62624.
- We can also make individual adjustments to shoes according to individual wishes. So, if you like the shoes, but they don't fit perfectly - contact us and we will find a solution together!
- Size changes are made on an urgent basis , so you won't have to wait for the usual production deadline again;
-If the shoes are returned without exchange, the money will be refunded within 14 days.
- If the Buyer paid for the item with a gift voucher, the voucher and any additional amount paid (if any) will be refunded. Gift vouchers cannot be exchanged for cash.
- If the order has been customized, for example, by adjusting the foot, changing the color to the customer's desired color, or created according to a custom order, the goods cannot be returned. (Any change at the customer's request that changes the appearance, construction, design or dimensions of the shoes from the original product visible on the website is considered a custom order)
UAB Batų Namai LT
304457177
Electronic store www.maslaus.com
PURCHASE RULES
1. General provisions
1.1. The rules of this electronic store (hereinafter - the Rules) are a legally binding document for the Buyer and the Seller (hereinafter - the Seller), which determine the rights and obligations of the Parties.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time. The Buyer is informed about changes in the Rules on the website of the electronic store. All orders are subject to the terms of the contract valid on the day of the order. If the rules change and the changes are announced on the website, the new rules apply only to the orders submitted after the changes.
2. Conclusion of the purchase-sale contract
2.1. The purchase-sale agreement between the Buyer and the Seller is considered concluded when the Buyer forms and submits an order for goods in the electronic store, having previously familiarized himself with these rules.
3. Seller's Rights
3.1. In the event of important circumstances, the Seller may temporarily or completely suspend the operation of the electronic store without notifying the Buyer in advance. Information about the suspension will be available on the store's website. All orders that are submitted to the seller before the suspension day will be delivered, and if this is not possible, the money will be returned to the buyers for the goods purchased but not received.
3.2. If the Buyer tries to harm the operation, stability and security of the electronic store or violates his obligations, the Seller has the right to limit or stop him from using the electronic store without warning.
4. Obligations of the seller
4.1. The seller undertakes to make it possible to use the services of the electronic store, the operating conditions of which are determined by these Rules.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Purchase - Sale Rules.
4.3. When, due to unforeseen circumstances, the Seller cannot deliver the goods ordered in the online store, the Seller has the right to terminate the Purchase-Sale Agreement after notifying the buyer beforehand. The seller can offer a similar product. If the buyer refuses, the seller undertakes to return the money paid immediately.
4.4. After the buyer uses Rule 5.2. The Seller undertakes to return the money paid to the Buyer within 14 (fourteen) days from the notification of the return. 4.5. The Seller may not refund the amount paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
5. Buyer's rights
5.1. The buyer has the right to purchase goods in the electronic store in accordance with these Rules.
5.2. The buyer has the right to cancel the contract for the purchase and sale of goods concluded in the electronic store, by notifying the seller in writing no later than 14 (fourteen) calendar days from the day of delivery of the goods.
5.3. The Buyer can exercise the Buyer's right discussed in point 5.2 only if the product has not been damaged or has not substantially changed its appearance, as well as if it has not been used.
6. Obligations of the buyer
6.1. The buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules. 6.2. If the Buyer, during the delivery of the goods, refuses to accept the goods without good reasons, the Buyer must cover the costs of returning the goods at the Seller's request.
6.3. During the delivery of the goods to the Buyer, the Buyer must check the condition of the shipment and the goods(s) together with the Seller or the person who delivered the shipment.
6.4. By using the online store, the buyer confirms that he agrees with these rules of purchase and sale and must comply with them.
7. Prices of goods
7.1. The prices of goods in the online store are indicated in euros. Prices include VAT. After confirmation of the order, the delivery fee, if applicable, is added to the total amount of the goods.
8. Ordering and payment of goods
8.1. After visiting the online store, the buyer chooses the products he likes and puts them in the shopping cart. After creating the shopping cart, the Buyer enters the personal data necessary to fulfill the order: his name, surname, address where the goods will be delivered, telephone number and additional information that may be important for the delivery of the ordered goods. The buyer confirms that he has read these rules and confirms the order.
8.3. Payment can be made by credit or debit card, and these payments are processed by international payment collection company Stripe.
You can also pay using the electronic banking services of Swed, Seb, Luminor banks, and Visa/MasterCard payment cards. Settlements are possible in euro currency. Payments are processed using the MakeCommerce.lt payment platform.
9. Delivery of goods
9.1. When ordering goods, the buyer must specify the exact delivery address of the goods.
9.2. The buyer must accept the goods himself. If the Buyer cannot receive the goods himself, but the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivered goods to the wrong person.
9.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions.
9.4. The characteristics of all goods sold are indicated in the description attached to each item. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the real size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
9.5. If the Buyer cancels the goods purchase-sale agreement, all amounts paid by the Buyer are returned to the Buyer, including the costs of delivery of the goods paid by the Buyer.
10. Return of goods
10.1. Quality items can be returned within 30 calendar days of receipt. Defects of sold low-quality goods are eliminated, low-quality goods are exchanged, returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. The following conditions must be met when returning goods:
10.2.1. The returned item must be in its original, neat packaging (this clause does not apply in the case of returning a defective item);
10.2.2. The product must be undamaged by the Buyer;
10.2.3. The product must be unused, without losing its commercial appearance: intact label, untorn protective film, etc. (this clause does not apply in case of returning a defective product);
10.2.4. The returned product must be in the same package as the one received by the Buyer (this clause does not apply in the case of a defective product being returned);
10.2.5. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods were not met;
10.2.6. The return of goods is carried out in the manner determined by the Seller within 30 (thirty) days from the day of receipt of the goods (this clause does not apply in the case when the goods are of poor quality - in such a case, the return of goods is carried out within the statutory warranty period);
10.3. The money to pay for the goods accepted by the Buyer, but later refused, is returned to the Buyer's account no later than 14 (fourteen) days from the date of notification of the return to the Seller, unless the Seller and the Buyer agree otherwise.
11. Final Provisions
11.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
11.2. These Rules and relations between the Parties in relation to these Rules are applied and interpreted based on the laws of the Republic of Lithuania.
11.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
11.4. The Parties are released from fulfilling their obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties (Force majeure).
11.5 You must submit a request/complaint regarding a product or service purchased in our online store to us by e-mail. Mr. info@maslaus.com . Within 14 days from the date of receipt of the request/complaint, the seller submits an answer to the claims specified in the request/complaint. If you are not satisfied with the answer, you can contact the State Service for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt , tel. 852626751, www.vvtat.lt, its regional branches - https://vvtat.lt/vartotojams/aptarnavimas/432 ) or fill out the application form on the EGS platform http://ec.europa.eu/odr/ ";
UAB Batų Namai LT Director
Ben Maslauskas